How can we help?
Open a ticket and our team answers in Arabic or English. You get your ticket number straight away and can follow every reply online.
Ways to reach us
Open a support ticket
Tell us what happened. Screenshots help: you can send them on WhatsApp with your ticket number.
Thank you — your ticket is open
Your ticket number:
Keep this number. We reply as soon as possible, usually within one working day.
How it works
Send your ticket
Use the form or WhatsApp. You get a ticket number at once.
We look into it
The right specialist picks it up, with everything you told us in one place.
We reply and follow up
You get the answer and can reply until the problem is solved.
Frequently asked questions
How fast do you reply?
Usually within one working day; urgent problems that stop your work come first.
Can I write in Arabic?
Yes. Write in Arabic or English and we answer in the same language.
Do I need an account?
No. Anyone can open a ticket. Customers with an account can also follow their tickets in My account.
Do you use AI?
AI tools help our team understand requests and prepare answers faster. A person reads every ticket and sends every reply.