Dispatch technicians for seasonal visits and breakdown calls, with spare parts and WhatsApp invoicing, in Kuwait.
Maintenance & Facilities
AC & HVAC service companies
Open work orders
24
Visits due today
12
SLA on time
97%
Today Emergency calls flood WhatsApp in summer. Schedulers write notes on paper and miss urgent visits.
With MG Maintain Requests become numbered work orders in one queue. Technicians see job details and priority on mobile.
Today Parts leave the warehouse unlogged. Technicians use gas and capacitors that never reach the bill.
With MG Maintain Parts used on site are logged in the app, deducted from stock immediately and billed without retyping.
Today Contracts sit in paper files. Routine seasonal filter cleanings and renewals are easily forgotten.
With MG Maintain Schedules create upcoming visits automatically. Expiries and renewals stay tracked in one system.
Today Clients question if coils were washed. Office staff have no photos or proof that work was done.
With MG Maintain Technicians take before and after photos, complete checklists and get customer sign-off on mobile.
WhatsApp, phone and portal requests arrive in one shared queue, sorted by priority and response time.
Assign work orders by technician skill, service area and availability across one live dispatch board.
Field teams receive job details, checklists, equipment history and client sign-off on their phone.
Parts used on each visit come out of stock and go straight onto the customer bill.
Recurring schedules create filter changes, coil washing and AC checkups before summer heat starts.
Send Arabic and English reports with before and after photos, checklists and signatures to the client.
The dispatcher reviews planned contract visits and assigns routes to technicians by service zone.
A client sends an urgent WhatsApp message about a villa AC shutdown, creating a numbered work order.
The technician inspects the compressor, fits a new capacitor and logs the spare parts used in the app.
The customer checks the airflow, signs on the phone screen and gets a completed report on WhatsApp.
The office sends the invoice in KWD on WhatsApp, and stock and contract records update without delay.
Yes. Migrating customer lists, HVAC contracts, assets and opening balances is part of setup.
Yes. The asset register holds every unit with its location, warranty and complete service history, and the technician app shows it on the job.
In Kuwait, Essential is KWD 45 per month plus KWD 100 setup, with unlimited users included.
Support runs in Arabic and English on WhatsApp, e-mail and the support portal, Saturday to Thursday, 9 am to 9 pm.
You own your data completely, with full Excel exports anytime or backups on your own server.
Book a free 45-minute demo prepared around your contracts, dispatch workflow and technician app.
Manage facility contracts, planned maintenance, technician dispatch, and SLAs across properties.
Learn moreContracts, recurring inspections, emergency breakdown dispatch, and mobile safety checklists.
Learn moreRecurring visit schedules, mobile crew work orders, consumables stock, and contract billing.
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