WhatsApp, phone and portal requests land in one queue sorted by priority, and each one becomes a numbered work order in MG Maintain.
Essential
One inbox for requests
New requests
18
Average response
24 min
SLA on time
98%
Today Customers message technicians or staff on personal numbers, leaving urgent maintenance issues forgotten when someone is busy or off duty.
With MG Maintain Every request arrives into one central desk queue, giving operations full visibility over every customer call and message.
Today Without clear priority ranking, an urgent chiller breakdown or major water leak waits behind routine filter replacements.
With MG Maintain The desk sets the priority when the request comes in, so emergency repairs sit at the top of the queue for dispatch.
Today Clients call back multiple times to ask whether their message was seen, who is assigned, and when a technician will arrive on site.
With MG Maintain Customers get a WhatsApp confirmation with their work order number once the desk logs the request.
Today When response deadlines are disputed, staff cannot prove when the client first called or whether SLA targets were met.
With MG Maintain The SLA clock starts the moment the request is logged, recording response and resolution times against customer contracts.
WhatsApp, phone and portal requests in one queue, sorted by priority.
Requests that arrive on WhatsApp, by phone or through the portal become numbered work orders.
Assign by skill, area and availability, and see every technician on one board.
Response and fix times per customer, contract and technician, tracked from the moment a request arrives.
Send the customer a confirmation with the work order number on WhatsApp without leaving the system.
Jobs, directions, checklists, photos and the customer's signature on the technician's phone.
A WhatsApp message, phone call or portal submission arrives at the desk and is logged with site, asset and priority details.
The desk checks technician availability, skill and area on the dispatch board to assign the numbered work order.
The technician receives the work order on their phone with site directions, asset service history, checklist and parts.
Customer signs on the phone, before and after photos are captured, and the SLA clock records total fix time.
Included from the Essential package.
Requests arrive through WhatsApp, by phone calls taken by the operations desk, or through the portal. Each request becomes a numbered work order in one shared queue.
The operations desk sets the priority of each request when it comes in. Emergency requests sit at the top of the queue with their SLA clock, and the desk assigns a technician by skill, area and availability.
Yes. The operations dashboard, work orders, technician mobile screens and customer WhatsApp messages work in Arabic and English with full right-to-left layout.
There are no per-user fees. In Kuwait, Essential is KWD 45 per month per system with a one-time KWD 100 setup and 3 free support hours.
You own your data. Export to Excel or CSV from every list at any time, and choose to run on the regional cloud or your own server.
Book a free 45-minute demo prepared around your equipment, service contracts, technicians and dispatch workflow.
Before and after photos, checklists and signatures sent to the customer, linked to asset service history.
Learn moreEvery asset with its location, warranty and complete service history, linked to work orders and parts.
Learn moreRecurring visit schedules by date or meter reading, technician checklists and complete asset service history.
Learn more
