Track response and fix times per customer, contract and technician, monitor renewals, and see on-time performance across every site and asset.
Essential
SLA dashboard
On-time SLA rate
94%
Avg response time
42 min
Renewals due
6
Today Agreed response times sit in paper contracts or in someone's memory, so nobody knows when a commitment to a customer is about to be missed.
With MG Maintain Each work order starts a timer against the contract response target from the moment a request arrives.
Today Customers claim technicians arrived late, and the maintenance office has no verifiable timestamp or job record to show what happened.
With MG Maintain The technician's start and completion times and the signed job report come from the mobile app, so the record is there.
Today Maintenance agreements expire quietly until billing stops or a customer requests urgent service on an expired contract.
With MG Maintain The dashboard highlights upcoming contract expiration dates so your team prepares renewal agreements well in advance.
Today Operations managers cannot see which technicians meet fix targets on schedule and which struggle with repeated delays.
With MG Maintain Compare on-time and late resolution rates across technicians, customers, and equipment types on one clear board.
Response and fix times per customer, contract and technician, showing on-time performance against agreed SLA targets.
Maintenance contracts, renewals and response times tracked for every customer and site, with clear expiry dates.
Requests that arrive on WhatsApp, by phone or through the portal become numbered work orders, sorted by priority.
Jobs, directions, checklists, photos and the customer's signature on the technician's phone provide verified proof of service.
Every asset with its location, warranty and complete service history linked directly to maintenance contracts and SLAs.
Monthly or yearly contract invoices, plus parts and extra hours, keeping contract accounting aligned with service delivery.
Set up maintenance agreements with covered sites, equipment assets, response time targets, fix times and renewal dates.
Requests that arrive on WhatsApp or by phone become numbered work orders that start the contract clock.
Assign technicians by skill and availability while the mobile app records arrival times, checklists, photos and customer sign-off.
Monitor on-time performance per technician and customer on the dashboard, and prepare contract renewals before agreements expire.
Included from the Essential package.
When a request arrives, a numbered work order is created and linked to the contract. The system tracks time from request arrival to technician dispatch, on-site arrival and job completion recorded in the technician mobile app.
Yes. Maintenance contracts can cover multiple customer sites and specific assets from your asset register. Each work order connects to the relevant location and equipment, keeping history and SLA metrics organized.
Yes. Screens, work orders, job reports, contract documents and customer messages are available in Arabic and English, with right-to-left layouts throughout and language selection per user.
There are no per-user fees. In Kuwait, the Essential package is KWD 45 per month per system plus a one-time KWD 100 setup fee, including 3 free support hours. Unlimited users can access the system.
You own your data completely. You can export Excel or CSV files from every list at any time or request a complete database backup. You also choose where the system runs: on the regional cloud or your own server.
Book a free 45-minute demo prepared around your facilities contracts, technicians, sites and maintenance workflows.
Assign by skill, area and availability, and see every technician on one board.
Learn moreParts used on each job come out of store stock and onto the invoice, linked to asset service history.
Learn moreSend invoices, confirmations and reminders on WhatsApp without leaving the system.
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