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Contract billing

Contract billing for maintenance and facilities

Monthly or yearly contract invoices, plus parts and extra hours, prepared from customer agreements with response times and renewals tracked in MG Maintain.

Monthly and yearly contract invoices Billable parts and extra hours Renewal tracking for every site Invoices sent on WhatsApp in KWD

Essential

Contract billing

Due for renewal

6

Invoiced this month

KWD 4,850

On-time response SLA

98%

AI summary ready
Sounds familiar?

Why manual contract billing hurts maintenance companies

Invoices typed from spreadsheets

Today Accounts staff re-type contract amounts from spreadsheets each month, delaying billing and misplacing agreed visit rates.

With MG Maintain Contract invoices are prepared directly from customer agreements for each monthly or yearly period without re-typing.

Lapsed renewals and free visits

Today Contracts expire unnoticed, so technicians keep attending maintenance calls for sites whose agreements have ended.

With MG Maintain The SLA dashboard shows the renewals due for each customer and site, so a lapsed contract is seen before the next visit.

Fitted parts left unbilled

Today Spare parts fitted and extra hours worked on site are forgotten on paper slips instead of being added to the customer invoice.

With MG Maintain Parts used on work orders and extra hours beyond the contract terms carry into the invoice as clear line items.

Disputes over contract coverage

Today Customers question which equipment, visits and response times are covered, leading to payment delays and friction.

With MG Maintain Each contract links sites, covered assets and agreed response times to every job report and invoice.

What you get

What you get with MG Maintain contract billing

Contract invoice generation

Monthly or yearly contract invoices, plus parts and extra hours, prepared from the customer's contract in KWD to 3 decimals.

Parts and extra hours billing

Parts used on each job come out of stock and onto the invoice, next to the extra hours beyond the contract.

SLA and renewal tracking

Maintenance contracts, renewals and response times tracked for every customer and site on the SLA dashboard.

Asset and site coverage

Every asset with its location, warranty and complete service history linked to the customer maintenance agreement.

WhatsApp invoice delivery

Send invoices, confirmations and reminders on WhatsApp without leaving the system.

Accounting and payments

Every sale, purchase and payment lands in your accounts without re-typing, ready for KNET and Kuwaiti bank statements.

How it works

How contract billing works in MG Maintain

  1. 1

    Set up the maintenance contract

    Define the customer, covered sites, assets, agreed response times and billing period, whether monthly or yearly.

  2. 2

    Dispatch visits and log parts

    Technicians complete scheduled visits and work orders, logging parts used and any extra hours on their mobile app.

  3. 3

    Review and issue the invoice

    The contract invoice combines recurring contract fees with billable spare parts and extra hours in Arabic and English.

  4. 4

    Send on WhatsApp and receive payment

    Send the invoice to the customer on WhatsApp; the payment lands in your accounts without re-typing.

Available in

Included from the Essential package.

FAQ

Questions we hear most

How does contract billing handle extra parts and overtime?

Monthly or yearly contract invoices include your fixed maintenance fee plus separate line items for parts and extra hours recorded on completed work orders.

Can we track renewals and response times for each customer contract?

Yes. Maintenance contracts, renewals and response times are tracked for every customer and site on the SLA dashboard, showing agreements due for renewal.

Are contract invoices available in Arabic and English?

Yes. Invoices, work orders and job reports work in Arabic and English, with amounts formatted in KWD to 3 decimals and written out in words.

How is MG Maintain priced, and do we pay per user?

There are no per-user fees. In Kuwait, Essential is KWD 45 per month per system with a one-time KWD 100 setup and 3 free support hours.

Who owns our contract data, and can we export it?

You own your data. Export customers, contracts and invoices to Excel or CSV at any time, and choose to run on the regional cloud or your own server.

Ready to simplify maintenance contract billing?

Book a free 45-minute demo prepared around your service contracts, equipment, billing schedules and parts store.

Thank you — your demo request is in. Our team will contact you on WhatsApp shortly.

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